CULTURAL INSURANCE SERVICES INTERNATIONAL
Emergency Assistance Contact Information
The following contact information is for CISI insurance participants who require emergency assistance.
To contact ACE Team Assist in a medical emergency, or for 24/7 predeparture, medical, travel and legal assistance:
Toll-free in the U.S.: (855) 327-1411
Outside of the U.S. (Call Collect): (312) 935-1703
Email: medassist-usa@axa-assistance.us
CISI has chosen top-notch assistance providers who can offer unmatched global expertise and highly skilled multilingual staff.
Help and advice may be furnished for the insured in the event of any emergency during the term of coverage with us. We offer 24/7 multilingual emergency assistance, Medical Evacuation and Repatriation benefit levels that exceed visa requirements, and Security Assistance support backed by a network of security, intelligence and geopolitical experts
CISI Emergency Travel Assistance
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Medical Assistance Services
Assistance in obtaining medical referral, medical monitoring, prescription drug replacement/ shipment, emergency message transmission, coverage verification/ payment, assistance for medical expenses
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Travel Assistance Services
Assistance in obtaining emergency cash, traveler’s check replacement, lost/ delayed luggage tracking, replacement of lost or stolen airline ticket
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Technical Assistance Services
Assistance in obtaining credit card/ passport/ important document replacement, locating legal services, posting bond/ bail, obtaining worldwide inoculation information
